The Science Company®
Customer Service

Retail Store and Offices...
7625 W. Hampden Ave, Unit 14, Lakewood, CO 80227
Click for Google Map

303-777-3777  |  800-372-6726

The Science Company® has a tradition of customer service dating back to 1953. Our operating principle is to create a positive shopping experience for each and every one of our customers. Please browse this section to read about how we do business and how you can contact us, before and after a purchase.

Our Company

Services

Return Policy
Before returning anything to The Science Company®, a Return Authorization Number must be obtained by contacting Customer Service or by phone during business hours (M-F, 9:00 am to 5:30 pm MST) at 1-800-372-6726 in U.S.A or (303) 777-3777 outside U.S.A.

All products in our online store are brand new, first quality and complete. Returns are allowed for defective merchandise and we will replace most defective units within 30 days of purchase. 

Returns and 30 Day Money Back Guarantee
If you are not completely satisfied with merchandise purchased from The Science Company® it may be returned for full merchandise refund or credit within 30 days of the purchase invoice date. This includes return of original packaging, instruction manual, etc. in "like-new" condition. Shipping charges are non-refundable.

Restocking Fees
Ultraviolet lamps from Analytik Jena (UVP) have a 20% restocking fee.

Gift Wrapping
We do not offer gift wrapping. You may, however, choose to write a gift message that will appear on the packing slip for your order.

Warranties
The instruments we sell are warranteed against defects in workmanship and materials, when used for their intended purpose and maintained according to instructions. Length of warranty varies with manufacturer.

Sales Tax
The following table shows the shipping destination tax jurisdictions and rates.
NOTE: Tax exempt orders in Colorado should include a tax exemption number in the order message field so we can remove tax from the order.

DESTINATIONTAX
Outside Colorado: No Tax
Within Colorado: 7.5%

Sales Tax - UVP
Ultraviolet products from Analytik Jena (UVP) are taxable in a majority of US States.

Payment Methods
We accept the following methods of payment:

  • CHECKS - Sorry we no longer accept checks.
  • MONEY ORDERS (mail to: The Science Company, 7625 W. Hampden Ave, Unit 14, Lakewood CO 80227)
  • VISA
  • MASTERCARD
  • DISCOVER
  • AMERICAN EXPRESS
  • PAYPAL

A note about using credit cards...
We use a credit card authorization service to detect online fraudulent use of credit cards. We will reject any credit card payment flagged by our service as suspicious. We will e-mail you a cancellation notice.

As policy:

  1. We will not complete an order if the e-mail address supplied is returned as undeliverable. Be certain the address you supply is correct in every way.
  2. We reserve the right to not accept an online credit card order from a country outside the USA or the card's issuing bank is outside the USA.

Purchase Orders
If you need to reference an online order with a P.O. Number, please use the order message field available at checkout. The information you enter will appear on your packing slip. If you need a signed W-9 form to issue a P.O., please call or email us.

Publicly funded schools, hospitals, municipalities, and government agencies qualify for instant credit with payment due in 10 days. These Net 10 orders have a $50.00 minimum (not including shipping). Orders below the $50 minimum will have a $5 Below Minimum Fee added to their invoice. The order must include a bonafide Purchase Order Number issued by the organization. Paper invoices will be mailed to the address you provide as the Bill To. Click here for step-by-step instructions on how to pay by Purchase Order with Net 10 terms.

Commercial businesses with good banking and trade references may apply for Net 10 credit by downloading and submitting our application. Again, Net 10 orders have a $50.00 minimum (not including shipping).

Payment Security
Your order will be handled using our secure payment system that protects your credit card information while in transit over the Internet. Please view our Privacy Policy for details on the privacy of your credit card information.
Our secure web pages use a RapidSSL Certificate to ensure secure transmission of your information.

Shipping Methods
The Science Company® offers the following shipping options:

  1. Standard (3-5 days)
  2. Priority Air (2-3 days)
  3. Urgent (1 Day)
  4. International Shipping

Please provide a street address! UPS or Federal Express will not deliver to PO boxes. Chemicals may only be shipped to a physical street address. Please specify on your order if you require shipping by a certain carrier — FedEx, UPS, or USPS.

Learn shipping cost before you buy! You can compare costs of each domestic shipping method at order checkout after entering your name and address but before entering your credit card information. The shopping cart will compute your order total based on the products you ordered, your tax status (no tax outside of Colorado), and your chosen shipping method.

In-Store Pick Up
For our customers with a Colorado address on the order, you will have the option of free In-Store Pickup as a shipping method upon checkout. At the point you choose a shipping method, choose "In-Store Pick Up $0.00". We will email you when your order is ready. Find our retail store in the (click for map) Hampden Square Shopping Center at the extreme northwest corner of S. Wadsworth and W. Hampden Ave. (Hwy 285) in Lakewood.

Shipping Outside Continental U.S.A.
Our international shipping charges do not include any customs or brokerage fees which may be due upon delivery. Any such fees are the buyer's responsibility.

Contact these carriers with specific questions about their brokerage fees...
UPS: 1-888-253-2748 (USA & Canada); 1-440-243-9326 (outside USA & Canada).
USPS: 1-800-275-8777.

Shipping on your UPS or FedEx account..
In most instances, we can ship freight collect or third party using your shipping account. We will remove your shipping charge but add a HANDLING FEE once we receive your order. (Handling fees vary from $5.00 for regular ground shipments up to $20 for hazardous materials shipments requiring special packaging). Please provide your carrier account number in the order message field available at checkout. Note that when shipping on your account you are responsible for any transport issues or freight claims.

Current Order Status
You are able to check the status of your online order at any time by visiting your personal My Account page.

Package Track
As we finish processing your online order, we will e-mail you a confirmation containing tracking information.

Ordering by Phone
Phone-in orders take up more of our time and are processed through our retail store's point-of-sale software and not through the website. We find gathering all your order information over the phone line and hand keying into the system is an opportunity for errors to occur in the order. Also, a customer account with order histories and status e-mails will not be established or updated. Order through the website shopping cart if you prefer speed, accuracy, and convenience. Our business hours are M-F, 9:00 am to 5:30 pm MST. Please have your shopping list with catalog number ready when you call.